Welcome to the Bioworld Shop FAQ page! We’re here to help you navigate your costume adventure with ease. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly wizards at [email protected]!

Product Questions

What types of products do you offer?
We specialize in magical costumes and accessories! Our menu includes Child Costumes, Costume Accessories, Footwear, Hats & Caps, and Keychains & Bag Clips. All items are designed for comfort, durability, and maximum fun to spark your imagination.
Are your costumes high-quality?
Absolutely! Each Bioworld Shop product is crafted with care to ensure it’s durable, comfortable, and perfect for countless imaginative adventures. We focus on delivering top-notch quality that brings your favorite characters to life.
Do you have costumes for adults?
Currently, our focus is on Child Costumes and related accessories. We’re always expanding our collection, so stay tuned for updates—your next transformation might be just around the corner!

Shipping & Delivery

Where do you ship?
We ship our magical creations globally, except to Asia and select remote areas. Whether you’re in Europe, North America, or other served regions, your costume adventure is on its way!
What are my shipping options?
Choose your delivery quest: ⚡ Standard Shipping ($12.95) with DHL or FedEx, arriving in 10-15 days after dispatch. Or, 🎁 Free Shipping for orders over $50 via EMS, arriving in 15-25 days. Perfect for speedy heroes or budget-friendly wizards!
How long does order processing take?
We take 1-2 days to carefully prepare your costumes for their journey. Once shipped, you’ll receive a tracking email to follow your package’s magical path.
Can I track my order?
Yes! We’ll send a magical message (email) with tracking details as soon as your order sets off. If you need help, contact our wizards at [email protected].

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free checkout. Your treasure is safe with us!
Is my payment information secure?
Absolutely! We use trusted payment gateways to ensure your data is protected. Shop with confidence and focus on your next adventure.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Please ensure items are unused and in original packaging. Contact us at [email protected] to start the process—we’re here to make it magical!
How do I initiate a return?
Reach out to our customer service team with your order details, and we’ll guide you through the steps. Remember, the return window is 15 days from delivery.

Account & Support

How do I contact customer service?
Our friendly wizards are always ready to assist! Email us at [email protected] for any questions about deliveries, tracking, or general support.
Do I need an account to shop?
No, you can checkout as a guest! However, creating an account lets you track orders faster and enjoy exclusive updates on new magical creations.

Thank you for choosing Bioworld Shop—where we deliver not just costumes, but opportunities for imagination and unforgettable stories! 🌟

© 2023 Bioworld Shop | 649 Praderia Circle, Fremont, US 94539

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