Welcome to our Returns & Exchanges page! At Bioworld Shop, we want your costume shopping experience to be as magical as our products. If your adventure didn’t go exactly as planned, our friendly wizards are here to help make things right!
🎪 Our Magical Return Policy
We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
🔮 The Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
- Contact Our Wizards: Email us at [email protected] within 15 days of receiving your order.
- Provide Details: Include your order number, the items you wish to return or exchange, and the reason for the return.
- Wait for Instructions: Our team will respond with return instructions and a shipping address within 1-2 business days.
- Ship Your Items: Package your items securely and ship them to the address provided. We recommend using a trackable shipping service.
- Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange items!
📜 Return & Exchange Request Template
Use this magical template to contact us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Bioworld Shop Wizards,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Items to Return/Exchange: [List the items]
Reason for Return/Exchange: [Please explain why you’re returning or exchanging]
I understand that I have 15 days from the receipt of my items to initiate this process.
Thank you for your assistance!
Sincerely,
[Your Name]
💰 Refund Magic
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
⚠️ Important Magical Notes
Due to health and safety reasons, we cannot accept returns on the following items:
- Footwear that shows signs of wear
- Hats & Caps that have been worn
- Opened or used Costume Accessories
All returned Child Costumes must be in unworn condition with original tags attached.
🎭 Exchange Adventures
Prefer a different size or color? We’re happy to help! Exchanges are subject to product availability. If the item you want is not available, we’ll process a refund instead.
📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item). We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
💌 Need More Help?
Our friendly wizards are always here to assist you with any questions about returns or exchanges!
Email: [email protected]
Address: 649 Praderia Circle, Fremont, US 94539
Thank you for choosing Bioworld Shop – where imagination comes to life! 🌟